Integrating service and advocacy is a hallmark of the National Health Care for the Homeless Council. The skills service providers have developed working with clients—communication, patience, the desire and ability to improve quality of life—translate easily to the skills needed to participate in policy and advocacy. Ultimately, the aim is to educate policymakers about homelessness so that myths and stereotypes can give way to better-informed decision-making and resource allocation.
In addition to service providers, consumers know first-hand what changes are needed to improve the system. Their personal experiences and lessons to be learned are important components to educating public policymakers about the causes of homelessness, the factors that prolong homelessness, and the changes needed to end homelessness.